Welcome To


Onramp Concierge


A service designed to get you familiar with your vehicle.

Privacy Policy

Effective Date: 10/01/2012

This privacy policy applies to OnRamp.ehi.com, owned by Enterprise Holdings, Inc. and operated through its subsidiaries and affiliates (“EHI”). We have implemented this privacy policy to explain to you how we use and protect personal information we may gather from you by means of this Web site and Mobile sites ("Privacy Policy"). By using our Web or Mobile site, you consent to the collection, use and disclosure of your information, as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Web Mobile sites.

PERSONAL INFORMATION COLLECTED

As a general rule, you will not be required to provide personally identifiable information as a condition of browsing this site. We attempt to collect the minimum amount necessary to facilitate transactions with you, to improve our sites and your customer experience and to make future visits easier and more personalized for you. The information we may collect includes but is not limited to:

  • Name
  • Address
  • Email Address

INFORMATION COLLECTED BY AUTOMATED MEANS

As part of the standard operation of our Web site, certain information may be automatically provided to our Web servers by your computer. For each visitor to our Web site, our Web server automatically recognizes the visitor’s domain name or IP address (where possible), but not the visitor’s email address. An IP address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the Internet, Web servers can identify your computer by its IP address. In addition, we may collect your browser type and operating system. Except as otherwise explained in this policy, we may combine the automated information we collect from you (as described above and as described below, under “Cookies & Pixel Tracking”) with your personal information in order to tailor our website and enhance your online experience by saving your preferences and/or to help identify site features, advertisements and offers that may be of interest to you.

COOKIES & PIXEL TRACKING

Cookies are short strings of text sent from a Web server to a Web browser when the browser accesses a Web site. Cookies may be “session-only” or “persistent.” Persistent cookies last for more than one visit and are typically used to allow a visitor to our Web site to personalize their experience.

By adjusting the settings in your browser, you can refuse to accept cookies, give yourself the opportunity to accept or reject cookies, or simply receive notice of when cookies are being placed. Refusing cookies may impinge or block altogether your user experience by eliminating personalization or other features.

In conjunction with these cookies, we may also use pixel tags (also known as “clear gifs,” “Web beacons” or “1-by-1gifs”) on our Web site and in our advertisements. We may work with our Affiliates (companies related to us) and our service providers to help us track, collect and analyze this information. Pixel tags may be used to collect a variety of information about your visit to our Web site, including the pages you view, the features you use, the links you click and other actions you take.

  • To opt-out of this tracking, please click here.  An opt-out cookie will be set, blocking our analytics service provider from collecting your data.

We do not save personal information, passwords, or other sensitive information in cookies.

Cookies may also be placed by third parties during your visit to the Web site. Our subsidiaries, affiliates and business partners may use these cookies in connection with their use of pixel tags for online preference marketing purposes (discussed below) or to assist us with some of the previously described functions. We do not control these cookies.

We may use third-party advertising companies to serve ads on our behalf across the Internet. These companies employ cookie and pixel tag technology to measure and improve the effectiveness of ads for their clients. These companies do not collect personally identifying information. These third-party advertising companies may use this anonymous information about your visits to this and other Web sites in order to provide ads about goods and services of interest to you, and for online preference marketing purposes. If you would like more information about this practice, and to know your choices about not having this information used by these companies, click here.  Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

HOW COLLECTED INFORMATION IS USED

The information we collect may be used in the following ways:

  • To provide you with the information or service requested
  • To service your account or membership with us, respond to your questions and contact you when necessary.
  • To provide you with discounts, coupons, offers and other information and opportunities and services that may be of interest to you.
  • To assist us in providing better products and services
  • To compile statistics and analysis about our customers’ use of our Web site, products and services, which statistics are only used to enable us to provide better customer service, products, features and functionality to you and other customers in the future.
  • To help us to operate, maintain and improve our systems and Web site.

We may combine the information that you submit to us with information related to your transactions with us, such as rental location and vehicle type, as well as with information we receive about you from credit reporting agencies and other data providers who assist us in processing requests, maintaining our data and optimizing our services.  This Privacy Policy applies only to data collected on-line. If the same information about you is gathered from this Web site and also from other sources with different privacy policies, Alamo may elect, in its sole discretion, to treat such information in accordance with the privacy policy that least restricts our use and disclosure of such information.

We attempt to retain information we collect for commercially reasonable periods of time or in accordance with specific policies or as required by law to be used for statistical, marketing, archiving, and other analytical purposes. Information collected for a specified purpose will only be used for that purpose and, after a reasonable period of time, will no longer be actively stored when that purpose has been fulfilled.

PLEASE BE AWARE THAT, UNLESS PROHIBITED BY LAW, YOUR USE AND/OR CONTINUED USE OF THIS WEB SITE OR MOBILE SITE SIGNIFIES YOUR EXPRESS CONSENT THAT INFORMATION MAY BE TRANSFERRED TO OR STORED ON SERVERS AND PROCESSED OUTSIDE THE COUNTRY OF YOUR RESIDENCE. PLEASE ALSO BE AWARE THAT THE PRIVACY LAWS OF THE UNITED STATES OR OTHER COUNTRIES WHERE INFORMATION MAY BE STORED MAY NOT BE AS COMPREHENSIVE OR OFFER AS MUCH PROTECTION AS THE LAWS OF OTHER COUNTRIES.

WITH WHOM THE INFORMATION MAY BE SHARED

We may disclose the information we collect from and about you to our subsidiaries and affiliates for the purpose of providing the information or services you have requested and for marketing purposes. To update your marketing preferences please see the “CORRECTING OR CHANGING YOUR INFORMATION/CONTACTING ENTERPRISE” section below.  We also may disclose this information to third parties: (1) when we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, customers or other users of our sites, or anyone else who could be harmed by such activities; (2) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law, such as to comply with a subpoena or similar legal process; and (3) to our Affiliates, business partners and/or third parties, subject to confidentiality agreements as appropriate, for administrative, technical support or other business purposes as necessary to facilitate our transactions with you, analyze our data, conduct mobile analytics services, or to maintain and improve our services. These service providers may be located in a country different from your country of residence, such as the United States. These service providers are contractually required to maintain the confidentiality and security of your information. However, your information may be accessible to U.S. authorities in accordance with applicable laws.

EHI or its Affiliates may sell or buy other businesses or entities. In such transactions, personal information may be one of the transferred business assets. Also, in the event that EHI or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

We may also share click stream and aggregated information about our customers with our advertisers and marketing partners. This information does not include any personally identifiable information.

We attempt to retain information we collect for commercially reasonable periods of time or in accordance with specific policies or as required by law. Information collected for a specified purpose will only be used for that purpose and, after a reasonable period of time, will no longer be actively stored when that purpose has been fulfilled. Inactive data may, however, continue to be used for statistical, marketing, archiving, and other analytical purposes.

LINKED SITES

Our Web site may contain links to other Web sites (such as those of our marketing partners or advertisers), which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these Web sites. Accordingly, we recommend that you review the privacy policy posted on any Web site that you may access through our Web site.

CHILDREN’S PRIVACY

This Web site is not directed to, and Enterprise does not knowingly collect personal information from, children under the age of 13. We recommend that parents actively participate in their children’s use of the Internet.

CORRECTING OR CHANGING YOUR INFORMATION/CONTACTING ENTERPRISE

We are very concerned about the accuracy, currency and completeness of the information we collect and make efforts we deem appropriate to ensure that the information we have is accurate and up-to-date. In addition to the options provided to you in this policy, if you wish to review, amend, correct, update or delete personally identifiable information we have collected about you online contact us at the information provided below. Please also contact us if you have any questions about privacy on our Web site or Mobile site. You may contact us via email at onramp@rnmk.com, and we will attend to your request and make any necessary revisions. If you prefer, country specific contact information is listed below. We will respond to your access request within 30 days.

We reserve the right not to allow access to your information if we believe in good faith that such disclosure is prohibited by law or if the rights of another individual might be violated.

SECURITY PROCEDURES

We are very concerned with the security of your personally identifiable information and try to provide secure transmission of your information from your PC or Mobile Device to our servers. For certain transactions on certain of our Web sites, we may use Secured Sockets Layer (SSL) technology to secure the transfer of information. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information transmitted over the Internet. Once we receive your information, we take steps that we believe are reasonably appropriate to protect its security, both internally and from outsiders, from loss, misuse, unauthorized access, disclosure, alteration and destruction, and to ensure the integrity of the data we collect. We use a combination of technological, physical, administrative and policy methods as well as organizational controls and non-disclosure or confidentiality agreements as we deem appropriate to protect this data.

If you have a user name and password for any of the features on our Web site, you have the responsibility of keeping your password secret. You should not reveal your password to anyone. We will not ask you in an unsolicited telephone call or email for your password. In addition, you should take reasonable precautions when using a computer that is not your own or in a public setting.

CHANGES IN TERMS

We may update this privacy policy to reflect changes to our information practices. If we make any changes we will provide notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

CONTACTS:

North America:  (877) 858-3884

OnRamp, Internet Privacy Questions, 600 Corporate Park Drive, St. Louis, MO 63105. 

Canada - Provincial Contacts:

  • Alberta - (403) 216-3490 or OnRamp, Internet Privacy Questions, 119 - 6227 - 2nd Street SE, Calgary, Alberta T2H 1J5.
  • British Columbia - (604) 539-0866 or OnRamp, Internet Privacy Questions, #9 - 19335 Langley Bypass, Surrey, British Columbia V3S 6K1
  • Manitoba and Saskatchewan - (204) 478-7800 or OnRamp, Internet Privacy Questions, 554 Pembina Highway, Winnipeg, Manitoba R3M 2M4.
  • New Brunswick, Nova Scotia, Newfoundland and Prince Edwards Island – (902) 873-3300 or OnRamp, Internet Questions, 209 Aerotech Drive Unit #1, Enfield, Nova Scotia B2T 1K3.
  • Ontario: 
    • Southwest Ontario - (519) 451-5884 or OnRamp, Internet Privacy Questions, 1790 Dundas Street Unit 8, London, Ontario N5W 3E5.
    • Toronto  - (905) 477-2199 or OnRamp, Internet Privacy Questions, 7390 Woodbine Avenue, Suite 100, Markham, Ontario L3R 1A5
    • Ottawa -  (613) 288-2998 or OnRamp, Internet Privacy Questions, 2300 Stevenage Drive, Ottawa, Ontario K1G 3W3.
  • Quebec - (514) 735-3722 or OnRamp, Internet Privacy Questions, 5830 Cote De Liesse Ste 200, Mount Royal, Quebec H4T 1B1.